Bento Box: Ongoing AV and IT Support for a Fast-Growing Creative Firm

Client
Bento Box
Location
Atlanta, Georgia

Project Scope

Bento Box, an Emmy award-winning full-service animation studio with offices in Atlanta, has relied on us for custom AV and IT solutions for years. As the company grew and moved into new studio spaces, they needed not only advanced infrastructure but also continuous on-site technical support to keep their systems running smoothly. Our long-standing partnership with Bento Box focuses on minimizing downtime, enabling seamless global collaboration, and ensuring their AV and IT systems remain cutting-edge and scalable.

Project Highlights

The Challenge

Meeting the Complex Needs of a Growing Creative Firm

As Bento Box moved into a new studio, they faced several critical challenges:

  • New Studio Build-Out: Bento Box required a custom AV system to support both their production workflows and internal collaboration. This included edit suites, a conference room, and media distribution systems throughout their office.
  • Ongoing Technical Management: With their reliance on AV and IT systems, Bento Box needed regular on-site technical support to manage updates, troubleshoot issues, and handle any system expansions, ensuring uninterrupted operations.
  • Global Collaboration: Bento Box operates across multiple locations, including Los Angeles and Tokyo. Their Atlanta office needed the infrastructure that would allow for real-time communication and collaboration with their global teams.

Solutions Overview

Custom AV Systems with Ongoing On-Site Support

To address these challenges, we provided Bento Box with a comprehensive solution that extended beyond just installation. Our team ensured their systems were continuously optimized through on-site technical support, preventing downtime and enabling seamless global collaboration.

Key Deliverables:

  • Custom Edit Suite Design: We designed and installed an edit suite equipped with a high-definition TV, speakers, connected to the local media servers, and soundproofing to ensure a professional environment for post-production work and team reviews of final edits. This created an ideal environment for their production teams to work efficiently.
  • Advanced Conference Room Setup: We installed microphones, speakers, cameras, and video conferencing tools to fully integrate the conference room with Bento Box’s global offices. This allowed for seamless communication between their teams in Atlanta, LA, and Tokyo, enabling real-time collaboration.
  • AV Distribution Across the Office: We set up an AV distribution system across the office, allowing content to be broadcast on multiple screens. This enabled staff to view completed work by the company, company wide Digital signage, and much more.
  • On-Site Technical Support: We assigned a dedicated technician to be on-site three days a week, providing ongoing support to manage daily tasks such as software updates, troubleshooting, and system maintenance for the many animators, designers, and production staff. This proactive approach ensured that Bento Box’s production environment remained stable and uninterrupted.

Results:

Seamless Global Collaboration and Minimized Downtime

Our ongoing partnership with Bento Box has delivered substantial improvements, helping the company operate at full capacity without technical disruptions.

  • Optimized Studio and Office Space: Bento Box’s office now operates with a streamlined AV system that fully supports their fast-paced production workflows. The custom-designed edit suites and fully equipped conference room have enhanced both creative and administrative productivity.
  • Seamless Global Collaboration: With advanced AV systems in place, Bento Box can now collaborate effortlessly with their teams in LA and Tokyo. The real-time communication enabled by their AV technology has removed barriers and sped up decision-making, helping teams to work together efficiently from different locations.
  • Minimized Downtime: On-site technical support has been critical in ensuring that any issues are resolved quickly and efficiently, preventing costly delays. With proactive maintenance and immediate troubleshooting, Bento Box’s teams can focus on their creative output without worrying about technical problems.
  • Long-Term Stability and Scalability: Our ongoing management ensures that Bento Box’s AV and IT systems are always up-to-date and secure. With scalable solutions in place, their infrastructure can grow alongside the company, supporting future expansion without major disruptions.

 

The Benefits of On-Site Technical Support for Creative Firms

On-site technical support provides numerous advantages for creative firms like Bento Box:

  1. Minimized Downtime: Immediate response to technical issues prevents workflow interruptions, ensuring continuous productivity.
  2. Proactive Maintenance: Regular software updates, troubleshooting, and system expansions keep equipment running smoothly and efficiently.
  3. Tailored Support: On-site technicians understand the specific needs of the firm, optimizing systems for unique workflows.
  4. Increased Productivity: Teams can focus on creative work without being delayed by technical issues, improving overall efficiency.
  5. Scalability: As the company grows, on-site technicians can manage system upgrades and ensure smooth transitions, allowing for seamless expansion.

 

How AV Technology Enables Seamless Global Collaboration

AV technology is crucial for creative firms that work across different locations. With advanced AV systems, Bento Box can now collaborate in real-time with their global teams, resulting in faster decision-making and improved communication.

Key benefits of AV technology for global collaboration include:

  1. Real-Time Communication: Teams can communicate instantly, regardless of location, ensuring efficient collaboration.
  2. High-Quality Remote Meetings: Advanced video and audio systems provide professional, reliable virtual meetings with global teams and clients.
  3. Easy Media Sharing: Content can be shared across locations in real-time, enabling faster project reviews and edits.
  4. Improved Collaboration: AV systems foster a collaborative environment, allowing for more effective teamwork.
  5. Cost-Effective Operations: AV technology reduces the need for travel while maintaining high levels of communication and collaboration.

By providing Bento Box with a robust AV and IT solution alongside dedicated on-site support, we’ve helped them maintain a globally connected, productive, and future-proof creative environment. Learn more about how we can transform your business with tailored AV and IT solutions designed for long-term success.

Get Updates And Stay Connected -Subscribe To Our Newsletter

Macrotek Services: Audio Visual, Low Voltage, Integrated Security, Specialized IT

TRUSTED GUEST EXPERIENCE DESIGN TECHNOLOGY EXPERTS

MacroTek Services specializes in delivering tailored technology solutions for premium golf clubs, entertainment venues, broadcast production businesses, and high-end facilities. From advanced security systems and low voltage wiring to cutting-edge audio-visual and IT integration, we simplify workflows, enhance connectivity, and drive exceptional performance. Trust MacroTek to elevate operations and create seamless, scalable solutions that redefine member and audience experiences.

Contact Information

  • info@macrotekservices.com
  • +1 (404)-329-9957
  • 2290 Lawrenceville HWY, Decatur, GA 30033

EXPLORE OUR PROJECTS